Refund policy
REFUND & EXCHANGE POLICY
At Velouré Luxe, we take pride in the quality of every product we offer. Please read our policy carefully before placing your order.
All Sales Are Final Due to the nature of our products, all sales are final. We do not offer refunds or returns.
Exchanges Only We accept exchange requests within 7 days of delivery, subject to the following conditions:
- The item must be unused, unworn, and in its original packaging
- Proof of purchase (order number) must be provided
- The item must not be a final sale, digital product, or ebook
To request an exchange, please contact us at info@veloureluxe.co.za within 7 days of receiving your order. Exchanges are subject to stock availability.
Non-Exchangeable Items The following items cannot be exchanged:
- Digital products and ebooks
- Intimate apparel and shapewear (for hygiene reasons)
- Wigs and hairpieces (for hygiene reasons)
- Sale or discounted items
- Items damaged due to misuse
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery at info@veloureluxe.co.za with your order number and photos. We will resolve this promptly.
Cancellations Orders cannot be cancelled once placed, as they are processed immediately with our suppliers.
Contact Us 📧 info@veloureluxe.co.za 📍 Gauteng, Johannesburg, South Africa